Employment Screening – The Dermatology Center at Ladera Screening test for prospective front desk employees. Name* First Last Date* MM slash DD slash YYYY Please tell us about your experience with EMR and/or Practice Management software. For example, which programs are you familiar with, how proficient do you feel in their use, etc.* Please explain, in your own words, the meaning of the following terms: Insurance copay Co-insurance Deductible Question about defining copay, co-insurance and deductible* Tell us what you know about the following types of insurance plans. Although their literal definition is helpful (what the initials stand for), we’re more interested in understanding what you know about their general benefits and requirements, as they relate to patients scheduling (and paying for) their medical appointments: PPO EPO POS HMO For example, an HMO plan will typically only cover visits with specialists who are “in-network.” So if we as a practice aren’t a participating provider for that HMO, it’s likely that the visit will not be covered (something which patients would of course want to know when scheduling). Question about defining PPO, EPO, POS and HMO* Are you familiar with Tricare, Medicare and Medicaid? Similar to the prior question about HMOs, PPOs, etc., please explain their general benefits and requirements. For example... Which types of patients are typically covered by each? Are referrals usually required? What (if any) copay is typically required for visits? Question about Tricare, Medicare and Medicaid*Are you familiar with Medicare Advantage Plans? Please provide an example and, based on your experience, how its coverage may differ from traditional Medicare.*Tell us what you know about HIPAA. In other words, not only what “HIPAA” stands for, but most importantly what seems to be its purpose.*Please provide some examples of common HIPAA violations that front desk and scheduling staff need to be careful to avoid.*A young 22 year-old patient came in last week for a biopsy and now you’ve been asked to contact him to schedule a follow-up visit this week to discuss the results. Apparently he’s not home and his mom answers the phone. She worried upon learning that he was in the doctor’s office and would like to know what’s wrong with him. Please describe how you would handle this.*A patient comes in to the clinic, wanting to speak to someone about his bill. He’s upset because “the doctor was only in the room for 2 minutes” and “now he has a $600 bill.” He is demanding “to speak to the doctor now!” How would you handle this situation?* Our clinic providers include not only physicians, but also “midlevel” practitioners such as Physician Assistants and Nurse Practitioners. A mother calls in to schedule an appointment to have her daughter’s eczema evaluated, but there are no physician appointments available during her preferred time frame. However, there are appointments available with the Physician Assistant. How would you present this option (to schedule with the PA rather than the physician) to the patient’s mother on the telephone? Question about how to offer appointments with PA/NP* Please “right-click” the following link and open the web page in a new tab/separate browser window: http://10fastfingers.com/typing-test/english On that page, you will find a typing speed test which will determine the number of words you can type per minute. Feel free to take a practice test or two - but please don't spend more than 5 minutes on this task. Once you feel comfortable with how it works, please take the 1-minute typing test. After you've completed the test, you'll see a "Results" window which includes the following: Words Per Minute Accuracy Correct Words Wrong Words In the box below, please provide your results: Typing test*If you have worked in reception at another medical practice in the past, please describe your average “busy” day while there. In other words, roughly how many phone calls did you handle, how many patients did you check in and check out, etc.* Please “right-click” the following link and open the sample referral in a new tab (separate browser window): https://dermatologytech.org/mock-referral/ Assuming that we accept her insurance, please review the referral and describe the steps you would take in order to schedule this patient. Question about reviewing sample referral* SharePinEmail
